Frequently asked questions

No. MelanVow is a culturally affirming, AI-assisted tool for relationship growth — great for check-ins, working through conflict, and building healthy habits. It is not a replacement for licensed therapy, medical advice, or crisis care. See our Safety & Crisis Resources if you need professional or emergency help.

Any couple that wants to grow — dating, engaged, newly married, or decades in. It's built to affirm Black love and the context it lives in, while welcoming all couples who want a judgment-free space to do the work.

You can start solo. When you're ready, invite your partner with a private link so you can do joint sessions together. Each of you also gets private space of your own.

Yes. Your sessions are encrypted in transit and at rest, access is tightly restricted, and we never sell your data or use your session content to train AI models. Read the details in our Privacy Policy.

No. Private sessions are yours alone. Only what happens in a shared joint session is visible to both partners.

MelanVow watches for signs of crisis and will pause to surface real, human help and hotline numbers. It is not an emergency service. If you or someone you love is in danger, please use our Safety & Crisis Resources right away.

Yes. You can request deletion at any time and we'll remove your personal data within 30 days, except where the law requires us to keep it. See the Privacy Policy or email us from the contact page.

MelanVow uses advanced AI guided by a warm, evidence-informed approach. It asks thoughtful questions, reflects what it hears, and helps you and your partner find your own way forward — rather than handing down verdicts.

On eligible plans you can talk with your AI counselor out loud in real time, instead of typing. Voice conversations are processed live and are not recorded or stored by MelanVow.

A guided, multi-session curriculum that walks couples through the foundational conversations — communication, money, family, intimacy, and more — at your own pace.

Yes — you can start free with no payment required. Paid plans unlock more sessions and features. Compare everything on the pricing page.

Anytime. Your plan stays active through the end of the billing period, and the full details (including our refund window) are on the Refunds & Cancellation page.